At HMW Special Utility District you will find our Customer Service Specialists to be very helpful with your billing questions. Please have your account number ready when calling to discuss your bill. To assist you with understanding the billing process, the procedures are as follows.
Each month, our meter reader records your water meter reading. The Customer Service Specialists key in your reading and reviews this entry for unusual usage. The consumption is then processed as outlined in the District’s rate tariff and order. Your monthly bill is then processed, printed, folded, inserted and mailed to you at the address on your account. Payments are received and deposited into the District’s bank account daily. Our Customer Service Specialists post your payment with state of the art bar code scanners that apply the payment to your account. Please remember to include your payment stub with your monthly payment. If a payment is received after the due date, the District’s rate and tariff order requires that a penalty be added to your account. In accordance with the District’s rate and tariff order, you may also receive a Cut-Off notice with details regarding service disconnection. It is important that you contact the office if personal circumstances have occurred and payment cannot be made prior to the service disconnection date.
Each activity is performed in compliance with the District’s rate and tariff order. Customers are encouraged to call the office to resolve any disputes or answer any questions. Customer Service Specialists will note details from your conversation for future reference. If required, a Service Order will be issued to investigate any problems and/or complete necessary repairs. For billing information, account balance, service transfers, move-ins or move outs, please contact the office at 281-356-5060.
STANDARD PAYMENTS – Cash, Money Order, Personal/Business Checks, Mastercard/Visa Credit or Debit cards that can be processed as Credit are the forms of payments accepted by the District. For your protection, please do not put Cash in the 24-hour Drop Box. The district does not accept telephone payments. We are pleased to offer several methods of payment.
- On-Line Bill Pay
Take advantage of our 24-hour On-Line Bill Pay through this website. - ACH Direct Debit from checking account. Initial set-up is required. Forms and directions on the documents page.
- US Mail
Mail in your payment to HMW SUD, PO Box 837, Pinehurst, TX 77362 - In Person
HMW Office, 26726 Decker Prairie Rosehill Rd., Magnolia, TX 77355 (Do not mail payments to this address) - In Person
Remote locations – HEB, Kroger, or Walmart - 24-hour Drop Box – located at 26726 Decker Prairie Rosehill Rd., Magnolia, TX 77355 (Do not mail payments to this address)